Complaints Procedure


We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards

If you have a Complaint:

Write to us:  Mac’s Truck Sales Ltd, Alexander Park, Crosland Moor Road, Huddersfield, West Yorkshire, HD3 3ZA

Email us: customer-service@macstrucks.co.uk
Phone us: 01422 311 999

● We will acknowledge receipt of the complaint by customers preferred method within three working days

● We aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact the customer with an explanation, and set out expected timescales by which matters should be resolved

● We aim to resolve all our customer complaints internally. If, however, the customer is not satisfied with the final outcome of our complaints procedure, they are able to contact The Financial Ombudsman, details can be found at: http:www.financial-ombudsman.org.uk/contact/index.html Non-financial complaints can be directed to Trading Standards

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